Everything you need to know about Fiix Maintenance Copilot

Artificial intelligence (AI) and chatbots are nothing particularly new to the maintenance sector. Most sectors have begun using chatbots as part of their overall business operations. We have recently developed a similar innovation, the Fiix Maintenance Copilot, a Gen-AI-powered chatbot designed to resolve asset issues faster with instant answers to your maintenance questions. In this blog, we’ll review Fiix Maintenance Copilot and how it fits into our other product lines. We’ll also discuss the other ways that chatbots are making their way into maintenance and manufacturing.

What is Fiix Maintenance Copilot?

Managing day-to-day activities for maintenance teams can be complex and time-consuming. However, Fiix Maintenance Copilot (opens in new tab) is here to simplify and enhance the maintenance process by capturing your maintenance knowledge in one place, surfacing answers to your maintenance problems faster, and being a conversational and convenient operator for every maintenance team. It works like other chatbot experiences in that it’s a window that pops up a chat-style expertise for team members to ask questions regarding an Fiix Asset Risk Predictor (ARP) (opens in new tab) enabled asset. The information from the asset is stored in a knowledge base for the team to retain.

Fiix Maintenance Copilot can quickly answer questions about your ARP-enabled assets without having to manually review all of your data and documentation. This brings me to my next point: reviewing Fiix ARP and how it fits into the bigger picture of your maintenance.

What is Fiix ARP and how does Fiix Maintenance Copilot fit into it?

According to Mohammad Esmalifalak, Lead Data Scientist at Fiix, ARP, Fiix Prescriptive Maintenance (opens in new tab), and Fiix Maintenance Copilot should be distinct from three separate products, but one. “Fiix ARP detects anomaly operations, and then Fiix Prescriptive Maintenance prescribes solutions to help resolve the issues and prevent potential failures; our latest addition to this product line is Fiix Maintenance Copilot. They work together, not separately,” says Mohammad. He added that the Fiix Maintenance Copilot solves some of the common challenges that maintenance teams face when quickly finding information on an asset.
Some benefits of Fiix Maintenance Copilot are:

Time-saving: It streamlines maintenance processes by providing quick access to information, interactive troubleshooting, and around-the-clock support. This can reduce downtime and increase productivity.

Accessibility: It offers support to technicians anytime, anywhere, 24/7, giving teams flexibility in their work environments.

User-friendly: The chatbot functionality makes it easy to interact with and answer questions, and it can access accumulated knowledge about maintenance procedures for the most critical assets.

Adaptability: The chatbot gets better over time and has machine learning (ML) capabilities, which lets it learn from user interactions and adapt responses over time.

“With this, product maintenance teams can get quick access to information versus searching and digging through the computerized maintenance management system (CMMS). It’s easy to use, and it gets better over time. The chatbot is equipped with machine learning capabilities, so it learns from user interactions and adapts,” says Mohammad. But if the product is learning and adapting, how do we keep data and information safe?

“An important question we often get is about customer safety with chatbots. For one thing, we’re not using an open-source platform for our chatbot, and like all Rockwell Automation platforms and products, our customer data and safety are there. We make sure that we don’t use any customer information for training any AI models that are open access or live outside the Rockwell secured instances as an extra measure of safety,” Mohammad added.

Fiix Maintenance Copilot’s versatility and adaptability make it a robust solution for maintenance teams looking to improve their operations.

How are chatbots benefiting maintenance teams?

Since chatbots are growing in popularity, many teams have begun using them internally and externally to manage their clients or partners. Internally in the manufacturing sector, teams often use chatbots to help with real-time troubleshooting and support, predictive maintenance, enhanced communication, and even sharing data-driven insights. Let’s review how some of these features are used in maintenance and manufacturing with examples:

1. Real-time troubleshooting and support: When machinery malfunctions, every minute of downtime translates into lost productivity and revenue. Chatbots provide real-time support by:
   • Offering diagnostic assistance: Analyzing symptoms and providing potential causes and solutions based on historical data and industry best practices.
   • Accessing knowledge base: Quickly retrieving information from manuals, past maintenance records, and technical documentation to assist technicians on the spot.
   • Guiding repairs: Providing a step-by-step for common repair procedures, ensuring that even less experienced technicians can perform tasks correctly.
2. Predictive maintenance: Preventing unexpected equipment failures can save teams time and costs, chatbots play a role by:
   • Analyzing data: Using machine learning (ML) algorithms to analyze data from sensors and other sources to predict when a machine is operating abnormally and is likely to fail.
   • Scheduling proactive maintenance: Recommending and scheduling maintenance activities before a failure occurs, reducing unplanned downtimes.
   • Optimizing maintenance schedules: Balancing maintenance activities to minimize disruptions to the manufacturing process while ensuring equipment reliability.
3. Enhanced communication and collaboration: Effective communication helps maintenance teams organize their day-to-day routines and tasks. Chatbots enhance this by:
   • Centralizing information: Providing a single platform for sharing updates, reporting issues, and tracking the status of maintenance activities.
   • Sending notifications: Alerting team members about upcoming maintenance tasks, critical issues, and status changes in real-time.
   • Facilitating collaborations: Enabling technicians to easily share insights, ask for help, and collaborate on complex issues through the chatbot interface.
4. Data-driven insights: Data is a powerful tool for improving maintenance strategies. Chatbots help in leveraging this data by:
   • Generating reports: Creating detailed reports on equipment performance, maintenance activities, and failure trends.
   • Analyzing trends: Identifying patterns and recurring issues to inform proactive maintenance strategies.
   • Providing recommendations: Offering actionable insights to optimize maintenance schedules, improve equipment reliability, and reduce costs.

Although Fiix Maintenance Copilot isn’t quite at the level of the above examples yet, it may still be a potential future for the product. “We’re just in the first stage of what’s possible with chatbots like ours. Right now, we’re just accessing from an internal knowledge base, but what happens if we go outside to something like Google? Now we’re expanding our knowledge reach, but we’d need to do so in a smart and safe way,” says Mohammad.

There’s so much potential for chatbots in the maintenance space, Fiix Maintenance Copilot is just one example,” Mohammad added.

By automating routine tasks, providing real-time support, enabling predictive maintenance, enhancing communication, and delivering data-driven insights, chatbots are becoming indispensable tools for maintenance teams.

Fiix Maintenance Copilot is designed to streamline maintenance teams’ tasks

With the number of tasks maintenance teams need to organize and keep track of new tools like chatbots can help teams keep up with the demands of their operations. Fiix Maintenance Copilot is a powerful Gen-AI-driven chatbot that offers a range of features to help teams access their knowledge base easily and quickly, ultimately saving them a lot of time and being a tool, they can lean on 24/7.