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Training, implementation, and customer success

Start hitting your maintenance goals from day one with Fiix

See all of Fiix’s CMMS features (opens in new tab)
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CMMS implementation services

Launch Fiix on time, on budget, and with the support of the entire team

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Training and implementation packages

Training only

Fiix Essentials

Get the training you need to set up, run, and be successful with Fiix. Learn how to organize assets, schedule work orders, capture data, report on your team’s progress, and more.

Perfect for:
  • Maintenance teams that want to learn the basics of Fiix or train a new team
  • Teams that don’t need consulting, project management, or implementation services

Contact us to learn more

Training and implementation

Fundamentals

Tech-enabled, learner led self-service model with dedicated consulting support for small teams at a 1 to 2 facilities. Customers get access to training materials on the Learning Management System* (LMS) to learn about Fiix. This includes videos, courses and more. Join a dedicated Implementation Specialist/Consultant during office hours to assist with CMMS set up and ask questions.

Perfect for:
  • 1 or 2 site teams
  • Teams with up to 10 personnel in total
  • Would like to learn the system on their own but lean on implementation for extra support

Contact us to learn more

*Currently, the LMS content is only available in English.

Kickstarter

Work with our implementation specialists to set up and launch Fiix. Get help with project management, configuring your CMMS, and train your team so you can hit the ground running.

Perfect for:
  • Single-site teams
  • Teams with up to 15 personnel

Contact us to learn more

Kickstarter Plus

All the services of Kickstarter, but for more complex roll-outs. Get more time for training, more support to import data, and more resources to configure Fiix across your operation.

Perfect for:
  • Multi-site teams (up to three sites)
  • Teams with up to 45 personnel

Contact us to learn more

Custom

A program designed just for you. We’ll help you create new processes, migrate data, connect Fiix with other systems, train your team, and more while assisting you all the way through implementation.

Perfect for:
  • Multi-site teams (three or more sites)
  • Teams with more than 45 personnel
  • Teams that manage 1000+ assets

Contact us to learn more

Cut costs and get rid of guesswork with remote 1-on-1 training

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Spend less

Eliminate travel expenses for staff and the Fiix team

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Stay in sync

Get training delivered to multiple sites at the same time

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Get flexibility

Book training sessions that fit your team’s schedule

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View training any time

Access recorded training sessions on demand

Support

Get everything you need to make your CMMS successful, from extended support to custom success plans, and beyond

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Standard support

Receive world-class support at no extra cost, including:

  • Access to the support team from 9am-5pm EST
  • Response to support requests in 12 hours or less
  • Access to The Fiixers community and Fiix Resource Center
  • Dashboards to track CMMS adoption and system health
  • New feature notifications
  • Access to customer success specialists

Contact us to learn more

Premium support

Get enhanced support with a yearly subscription, including:

  • Access to the Support Team from 6 am - 6 pm EST
  • Priority response to support requests
  • Pre and post-implementation support from CMMS experts
  • Quarterly business reviews and annual CMMS Health Checks
  • First access to new features
  • A dedicated customer success manager

Contact us to learn more

See all the details of each support package

Technical support Premium Standard
Access to standard support from 9am-5pm EST Premium includes access to standard support from 9AM - 5PM EST Standard includes access to standard support from 9AM - 5PM EST
Extended support window Premium includes extended support window  Standard does not include extended support window
Access to the Support Team from 6 am - 6 pm EST Premium includes access to the support team from 6AM - 6PM EST  Standard does not include access to the support team from 6AM - 6PM EST
Priority response to support requests Premium includes priority response to support requests  Standard does not include priority response to support requests
Access to the My Support Portal Premium includes access to the My Support Portal  Standard does not include access to the My Support Portal
Expert assistance    
Access to maintenance and CMMS experts during implementation Premium includes access to maintenance and CMMS experts during implementation Standard includes access to maintenance and CMMS experts during implementation
Ongoing 1-on-1 sessions with maintenance and CMMS experts Premium includes ongoing 1:1 sessions with maintenance and CMMS experts  Standard does not include ongoing 1:1 sessions with maintenance and CMMS experts
Continuous training    
Access to The Fiixers community Premium includes access to the Fiixers community Standard includes access to the Fiixers community
Access to the Fiix Resource Center Premium includes access to the Fiix resource center Standard includes access to the Fiix resource center
Access to the Fiix Learning Management System Premium includes access to the Fiix learning management system  Standard does not include access to the Fiix learning management system
Access to a sandbox site to test new processes and features Premium includes access to a sandbox site to test new processes and features  Standard does not include access to a sandbox site to test new processes and features
On-demand refresher training for admins and top users Premium includes on-demand refresher training for admin and top users  Standard does not include on-demand refresher training for admin and top users
CMMS insights    
Reports and dashboards to track CMMS adoption and system health Premium includes reports and dashboards to track CMMS adoption and system health Standard includes reports and dashboards to track CMMS adoption and system health
Annual CMMS Health Checks with recommendations for improving value Premium includes annual CMMS health checks with recommendations for improving value  Standard does not include annual CMMS health checks with recommendations for improving value
New feature enablement    
Notifications for new feature launches Premium includes notifications for new feature launches Standard includes notifications for new feature launches
Priority access to new features Premium includes priority access to new features  Standard does not include priority access to new features
Personalized support to test and enable new features Premium includes personalized support to test and enable new features  Standard does not include personalized support to test and enable new features
Customer success    
Access to customer success specialists Premium includes access to customer success specialists Standard includes access to customer success specialists
A dedicated customer success manager Premium includes a dedicated customer success manager  Standard does not include a dedicated customer success manager
Quarterly business reviews to analyze progress on your CMMS goals Premium includes quarterly business reviews to analyze progress on your CMMS goals  Standard does not include quarterly business reviews to analyze progress on your CMMS goals

On-demand training and support

Find the perfect way to tackle any problem, project, and idea in just a few clicks

How-to videos

Step-by-step how-tos for using Fiix, from creating work orders to building reports, purchasing parts, and more.

See the product explainers

Learning Center

An interactive hub for in-depth training on your CMMS, managing change, levelling up your knowledge of Fiix, and more.

Visit the Learning Center (opens in new tab)

Help Center

User guides for every Fiix feature, including the mobile app, dashboards, new features, and more.

Visit the Help Center (opens in new tab)
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Get help, give help, and spark new ideas with The Fiixers community

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    Ask questions, share best practices, and find new ways to use Fiix with our always-growing community of maintainers
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    Receive product updates, invites to exclusive events, and special access to experts
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    Grow your professional network by collaborating with industry leaders from around the world
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