Work request

What is a work request?

A work request is a formal, written request for an employee to perform a task or service. There are many types of work requests, and they can be used for different purposes.

What is the difference between work orders and requests?

Work order and work request are often used interchangeably, and their definitions can vary depending on the context and the organization. However, in many cases, there is a distinction between the two:

• A work request is an initial communication or document submitted to initiate work to be done. It is typically a formal or informal notification from an individual or department to another department or team requesting the completion of a specific task or project. The work request provides details about the work to be done, including the nature of the task, desired outcomes, deadlines, required resources, and any specific instructions. Work requests are often used to track and prioritize incoming work and facilitate efficient workflow management.
• A work order, on the other hand, is a more formal document that is generated after a work request has been approved and accepted. It serves as an authorization to carry out the requested work. A work order provides additional details and instructions that may have yet to be included in the initial work request. It typically includes information like the specific tasks to be performed, the location or department where the work will be done, safety requirements, cost estimates, and other relevant information. Work orders often have unique identifiers or reference numbers and are used to track the progress of the work, allocate resources, and record completed tasks.

What are the different types of work requests?

Various types of work requests can be encountered in different industries and organizational settings. The specific types of work requests may vary depending on the organization's operations. Here are some common types of work requests:

• Maintenance work requests: These requests involve repairs, servicing, or maintenance of equipment, machinery, facilities, or infrastructure. Examples include fixing a broken machine, repairing a leaky roof, or servicing an HVAC system.
• Facilities management work requests: These requests relate to requests for assistance or maintenance in office spaces, buildings, or facilities. Examples include requests for cleaning services, lighting repairs, plumbing issues, or room temperature adjustments.
• Project work requests: These requests pertain to initiating new projects or specific tasks within existing projects. Examples include proposals to develop a new software application, design a marketing campaign, or conduct a research study.
• Administrative work requests: These requests typically involve administrative tasks and support. Examples include requests for document preparation, scheduling meetings, booking travel arrangements, or ordering office supplies.
• Change requests: These requests are related to proposed changes in processes, procedures, or systems within an organization. Examples include requests to modify software functionalities, update workflows, or change organizational policies.
• Procurement requests: These requests involve the acquisition of goods or services. Examples include recommendations to purchase new equipment, office furniture, or software licenses.