Overview
Features
Industry solutions
Field service management (FSM) software is a system accessible through mobile maintenance (opens in new tab) devices that helps managers and supervisors manage and monitor off-site workers and optimize the time and resources needed for each job.
FSM software helps facilitate field service processes and information and communication exchange between workers in the field and those in the plant. It allows field workers to view and make changes to schedules, work orders (opens in new tab), customer account records, inventory, invoices, and other databases and records. Additionally, it enables customers to schedule and track service requests, communicate with field personnel, and provide input or feedback about the field service process.
SFM software is primarily used by companies that manufacture industrial products, utilities, and service-oriented businesses that require on-site services such as deployment and maintenance of equipment, cleaning, and repairs.
FSM software usually integrates with other software solutions such as CMMS software (opens in new tab) to manage information about maintenance operations, GIS software for location tracking, customer relationship management software to find information about customers, and product lifecycle management software or design software for technical specifications and instructions for maintenance and repairs.
FSM has revolutionized how off-site workers do their jobs, managers, and supervisors enable their team’s success, and customers communicate with companies. FSM software provides a multitude of benefits to these groups of people in several ways:
Leverage the cloud to work together, better in the new connected age of maintenance and asset management.