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TRAINING AND CMMS IMPLEMENTATION SERVICES

You don’t have to go it alone.Our certified CMMS professionals are here to help.

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Training only

Fiix Essentials

Get the training you need to set up, run, and be successful with Fiix. Learn how to organize assets, schedule work orders, capture data, report on your team’s progress, and more.

Perfect for:

  • Maintenance teams that want to learn the basics of Fiix or train a new team
  • Teams that don’t need consulting, project management, or implementation services

Contact us to learn more

Implementation only

Asset accelerator program

We’ll collect all the data from your critical assets and use it to build an asset hierarchy in Fiix for you, so you can start creating scheduled maintenance, work orders, and more in a fraction of the time.

Perfect for:

  • Maintenance teams that don’t have the time, personnel or expertise to collect asset data and input into Fiix themselves
  • Teams that want to reduce implementation time and quickly start organizing, tracking and optimizing asset performance.

Contact us to learn more

Training and implementation

Kickstarter

Work with our implementation specialists to set up and launch Fiix. Get help with project management, configuring your CMMS, and train your team so you can hit the ground running.

Perfect for:

  • Single-site teams
  • Teams with up to 15 personnel

Contact us to learn more

Kickstarter Plus

All the services of Kickstarter, but for more complex roll-outs. Get more time for training, more support to import data, and more resources to configure Fiix across your operation.

Perfect for:

  • Multi-site teams (up to three sites)
  • Teams with up to 45 personnel

Contact us to learn more

Custom

A program designed just for you. We’ll help you create new processes, migrate data, connect Fiix with other systems, train your team, and more while assisting you all the way through implementation.

Perfect for:

  • Multi-site teams (three or more sites)
  • Teams with more than 45 personnel
  • Teams that manage 1000+ assets

Contact us to learn more

Cut costs and get rid of guesswork with remote 1-on-1 training

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Spend less

Eliminate travel expenses for staff and the Fiix team

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Stay in sync

Get training delivered to multiple sites at the same time

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Get flexibility

Book training sessions that fit your team’s schedule

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View training any time

Access recorded training sessions on demand

SUPPORT

Get everything you need to make your CMMS successful, from extended support to custom success plans, and beyond

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Standard support

Receive world-class support at no extra cost, including:

  • Access to the support team from 9am-5pm EST
  • Response to support requests in 12 hours or less
  • Access to The Fiixers community and Fiix Resource Center
  • Dashboards to track CMMS adoption and system health
  • New feature notifications
  • Access to customer success specialists

Contact us to learn more

Premium support

Get enhanced support with a yearly subscription, including:

  • Access to the Support Team from 6 am - 6 pm EST
  • Priority response to support requests
  • Pre and post-implementation support from CMMS experts
  • Quarterly business reviews and annual CMMS Health Checks
  • First access to new features
  • A dedicated customer success manager

Contact us to learn more

See all the details of each support package

Technical support Premium Standard
Access to standard support from 9am-5pm EST
Extended support window  
Access to the Support Team from 6 am - 6 pm EST  
Priority response to support requests  
Access to the My Support Portal  
Expert assistance    
Access to maintenance and CMMS experts during implementation
Ongoing 1-on-1 sessions with maintenance and CMMS experts  
Continuous training    
Access to The Fiixers community
Access to the Fiix Resource Center
Access to the Fiix Learning Management System  
Access to a sandbox site to test new processes and features  
On-demand refresher training for admins and top users  
CMMS insights    
Reports and dashboards to track CMMS adoption and system health
Annual CMMS Health Checks with recommendations for improving value  
New feature enablement    
Notifications for new feature launches
Priority access to new features  
Personalized support to test and enable new features  
Customer success    
Access to customer success specialists
A dedicated customer success manager  
Quarterly business reviews to analyze progress on your CMMS goals  

ON-DEMAND TRAINING AND SUPPORT

Find the perfect way to tackle any problem, project, and idea in just a few clicks

How-to videos

Step-by-step how-tos for using Fiix, from creating work orders to building reports, purchasing parts, and more.

See the product explainers

Learning Center

An interactive hub for in-depth training on your CMMS, managing change, levelling up your knowledge of Fiix, and more.

Visit the Learning Center

Help Center

User guides for every Fiix feature, including the mobile app, dashboards, new features, and more.

Visit the Help Center
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Get help, give help, and spark new ideas with The Fiixers community

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    Ask questions, share best practices, and find new ways to use Fiix with our always-growing community of maintainers
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    Receive product updates, invites to exclusive events, and special access to experts
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    Grow your professional network by collaborating with industry leaders from around the world
Join The Fiixers community