Use the agenda below to start planning your itinerary for Fiix Forward 2026. Once registered, you’ll receive a special link to choose your sessions. Attendees will have until September 21 to modify their selections.
Tip: Reach out to your Fiix CSM or [email protected] (opens to email in new tab) for help on choosing the roundtable and training sessions right for you.
New for this year
Hands-on training and roundtable sessions are now offered in beginner, intermediate and advanced experience levels.
Applicable sessions will feature a recommended Fiix CMMS tier (Any, Professional, or Enterprise) to help you choose.
More time will be given to hands-on training sessions and 1:1 office hours to level up your CMMS skills and get tailored solutions from our Fiix experts.
2:00 - 5:00 PM CT | October 5, 2026 | Hilton St. Louis at the Ballpark
Visit the front desk to check in, then head over to the Fiix Forward registration desk to pick up your conference package.
Hotel check-in is at 3 PM, but we will do our best to have your room ready earlier. Luggage storage is available upon request. Paid parking is available on-site.
4:00 - 6:30 PM CT | October 5, 2026
Book a 20-minute 1:1 session with a Fiix CMMS expert. Whether you're looking for advice on a specific feature, help with optimizing your workflows, or just want to bounce ideas off someone who gets it, we're here for you. Spots are reserved for conference attendees only.
7:00 - 9:00 PM CT | October 5, 2026 | 360 Rooftop Bar
Join us at the 360 Rooftop Bar for a sky-high start to Fiix Forward 2026! Meet and connect with other attendees, get to know our team of Fiixers, and set yourself up for success in the days ahead. There will be plenty of food, so don't make any dinner plans.
7:00 - 8:00 AM CT | October 6, 2026
8:00 - 8:10 AM CT | October 6, 2026
8:10 - 9:10 AM CT | October 6, 2026
Keynote
Speakers: Dave Bak, Mike Cooper
Maintenance maturity isn’t just about the tools you're using — it’s about connection. Our keynote session will take you on the journey from reactive work to connected, condition-based maintenance, showing how systems like FactoryTalk Optix can bring your data, assets, and teams together.
Key takeaways: A clearer view of your own maintenance maturity stage and how to progress to better-connected data and workflows
All
Any Tier
9:10 - 10:10 AM CT | October 6, 2026
General Session
Speakers: Christa Brown, Greg Keller
We all know chatbots make mistakes: Businesses lost an estimated $67.4B from AI hallucinations in 2024 alone. To use AI effectively and safely in a manufacturing environment, you need a deliberate approach that emphasizes evidence-based responses, secure permissions-based access to information, and context grounded in real CMMS data. In this important session, we'll show you how to interact with the new Fiix AI Assistant in a practical and responsible way, unlocking new ways to troubleshoot and prioritize work without replacing the need for human critical thinking.
Key takeaways: Best practices for applying AI in your maintenance workflows and making better, faster decisions
All
Any Tier
10:10 - 10:25 AM CT | October 6, 2026
10:25 - 11:15 AM CT | October 6, 2026
General Session
Speakers: James Binckly, Kathir Haran
Total Productive Maintenance works best when everyone takes part. This session explores how mobile capabilities and the new Fiix CMMS Lite License can help extend maintenance ownership beyond the maintenance department. You'll learn how customers are engaging operators, technicians, and supervisors in shared responsibility using simple tools that fit naturally into daily work.
Key takeaways: Practical ways to drive cross-team TPM participation and adoption
All
Any Tier
11:15 AM - 12:00 PM CT | October 6, 2026
General Session
Speaker: Jeff Saunders
In this special panel discussion, you'll hear directly from fellow Fiix CMMS users how they built stronger, more connected maintenance programs. From aligning stakeholders to scaling proactive strategies, our speakers will focus in on what it really takes to work better together. Customer speakers to be announced soon.
Key takeaways: Real-world strategies for aligning teams and driving results across your organization
All
Any Tier
12:00 - 1:00 PM CT | October 6, 2026
1:00 - 2:00 PM CT | October 6, 2026
General Session
Speakers: Eric Mastroianni, Francois Gonthier
Designed for new users, this interactive bootcamp covers the essentials of Fiix CMMS: Navigating the platform, creating work orders, managing assets, and understanding core work processes. You’ll learn alongside other new users under the guidance of Fiix experts ready to help.
Key takeaways: Core knowledge required to confidently use Fiix CMMS and support your team
Beginner
Any Tier
1:00 - 2:00 PM CT | October 6, 2026
General Session
Speakers: Gavin Atkins, Juan Bernal
Designed for experienced users, this interactive bootcamp will take you beyond the basics of Fiix CMMS by introducing more advanced features. Our experts will show you how to optimize and standardize your maintenance program by leveraging features like task groups, state controls, meter readings, and more.
Key takeaways: Practical knowledge of more advanced Fiix CMMS features to help optimize your maintenance workflows
Intermediate
Professional Tier
Join our Fiix experts and get hands-on training in using your CMMS to the fullest. Sessions are designated as beginner, intermediate or advanced. Don't forget your laptops and mobile devices! Once registered for Fiix Forward, you'll receive a special link to choose your sessions. Attendees will have until September 21 to modify their selections.
Tip: Reach out to your Fiix CSM or [email protected] for help on choosing the roundtable and training sessions right for you.
2:15 - 3:30 PM, 3:45 - 5:00 PM CT | October 6, 2026
Hands-on Training
Speakers: Princie Reza, Varinderpal Singh
Analytics is a powerful Fiix CMMS feature allowing you to gain insights into your maintenance program and get everyone on the same page. In this hands-on training session, you'll learn how to use the out-of-the-box Analytics dashboards in Fiix CMMS to understand your data and create shared visibility across your team.
Key takeaways: Working knowledge of pre-built Fiix CMMS Analytics dashboards
Beginner
Professional Tier
2:15 - 3:30 PM, 3:45 - 5:00 PM CT | October 6, 2026
Hands-on Training
Speakers: Gavin Atkins, Juan Bernal
Take your Analytics usage further by exploring advanced reporting and data usage techniques. This session focuses on building your own reports and real use case examples to support better decision-making across your organization.
Key takeaways: Advanced techniques for extracting deeper insights from Fiix CMMS data
Advanced
Professional Tier
2:15 - 3:30 PM, 3:45 - 5:00 PM CT | October 6, 2026
Hands-on Training
Speakers: Dave Bak, Jane Bilyayeva
The Fiix API allows you to work with your CMMS data outside of the platform, whether it's updating records in bulk, pulling information for reporting, or supporting simple automations. In this session, we’ll walk through how the API works, common use cases, and how teams can get started without the need for a programming background.
Key takeaways: A confident understanding of simple ways to use the Fiix API
Advanced
Enterprise Tier
2:15 - 3:30 PM, 3:45 - 5:00 PM CT | October 6, 2026
Hands-on Training
Speakers: Kathir Haran, Mike Cooper
Getting support and buy-in for your maintenance initiatives requires speaking the language of the business. This training session will help you build clear, credible business cases using real CMMS data. You’ll work through the basics of ROI and learn from real examples of how others successfully gained stakeholder support.
Key takeaways: A framework to build maintenance business cases and gain executive buy-in
Intermediate
Any Tier
2:15 - 3:30 PM, 3:45 - 5:00 PM CT | October 6, 2026
Hands-on Training
Speakers: Christa Brown, Greg Keller
This hands-on session will introduce you to the AI capabilities of Fiix AI Assistant in a practical, low-pressure environment. You'll explore real scenarios, ask Fiix AI Assistant questions, and work with peers to identify where AI could save time or improve decisions for your team.
Key takeaways: Real-world examples and best practices for using Fiix AI Assistant to connect your team and improve workflows
Intermediate
Professional Tier
2:15 - 3:30 PM, 3:45 - 5:00 PM CT | October 6, 2026
Hands-on Training
Speakers: Puneet Misra, Thibaut Drevet
Learn the fundamentals of parts and inventory management in Fiix CMMS. This guided session will walk through setup, usage tracking, and reordering spares, highlighting how teams can share responsibility to keep inventory accurate and useful.
Key takeaways: A clear process for setting up, managing, and using inventory in Fiix CMMS
Beginner
Any Tier
2:15 - 3:30 PM, 3:45 - 5:00 PM CT | October 6, 2026
Hands-on Training
Speakers: Eric Mastroianni, James Binckly
This session will teach you how to effectively use the scheduled maintenance and task groups feature in Fiix CMMS. You'll also learn about upcoming improvements to these features shaped by customer feedback.
Key takeaways: Practical understanding of how to use scheduled maintenances and task groups for more efficient workflows
Intermediate
Any Tier
2:15 - 3:30 PM, 3:45 - 5:00 PM CT | October 6, 2026
Hands-on Training
Speakers: Francois Gonthier, Michael Chahley
In this session, we'll walk you through everything you need to know about using Fiix CMMS mobile app to review and take action against your assets, parts, and work orders on the go.
Key takeaways: Clear understanding of the most important features in Fiix CMMS mobile and how to apply them in your daily work
Beginner
Any Tier
3:30 - 3:45 PM CT | October 6, 2026
5:00 - 6:30 PM CT | October 6, 2026
Refresh and recharge from the day's activities before the evening social.
5:00 - 6:30 PM CT | October 6, 2026
Book a 20-minute 1:1 session with a Fiix CMMS expert. Whether you're looking for advice on a specific feature, help with optimizing your workflows, or just want to bounce ideas off someone who gets it, we're here for you. Spots are reserved for conference attendees only.
7:00 - 9:00 PM CT | October 6, 2026
Join us for an evening of fun, mingling and delicious food with fellow Fiixers at an establishment that's walking distance from The Hilton. More details to come.
7:30 - 8:30 AM CT | October 7, 2026
8:30 - 9:15 AM CT | October 7, 2026
General Session
Speakers: Gail Mowatt, Steve Ricard
Successful CMMS implementations aren’t just technical—they’re human. In this session, we'll show you how to drive adoption among your maintenance team, build alignment, and ensure your CMMS becomes a system people actually use.
Key takeaways: A simple framework to increase rates of CMMS adoption and keep your team moving in the same direction
all
Any Tier
9:15 - 9:30 AM CT | October 7, 2026
Join our Fiix experts and get hands-on training in using your CMMS to the fullest. Sessions are designated as beginner, intermediate or advanced. Don't forget your laptops and mobile devices! Once registered for Fiix Forward, you'll receive a special link to choose your sessions. Attendees will have until September 21 to modify their selections.
Tip: Reach out to your Fiix CSM or [email protected] for help on choosing the roundtable and training sessions right for you.
9:30 - 10:45 AM, 11:00 AM - 12:15 PM CT | October 7, 2026
Hands-on Training
Speakers: Princie Reza, Varinderpal Singh
Analytics is a powerful Fiix CMMS feature allowing you to gain insights into your maintenance program and get everyone on the same page. In this hands-on training session, you'll learn how to use the out-of-the-box Analytics dashboards in Fiix CMMS to understand your data and create shared visibility across your team.
Key takeaways: Working knowledge of pre-built Fiix CMMS Analytics dashboards
Beginner
Professional Tier
9:30 - 10:45 AM, 11:00 AM - 12:15 PM CT | October 7, 2026
Hands-on Training
Speakers: Gavin Atkins, Juan Bernal
Take your Analytics usage further by exploring advanced reporting and data usage techniques. This session focuses on building your own reports and real use case examples to support better decision-making across your organization.
Key takeaways: Advanced techniques for extracting deeper insights from Fiix CMMS data
Advanced
Professional Tier
9:30 - 10:45 AM, 11:00 AM - 12:15 PM CT | October 7, 2026
Hands-on Training
Speakers: Dave Bak, Jane Bilyayeva
The Fiix API allows you to work with your CMMS data outside of the platform, whether it's updating records in bulk, pulling information for reporting, or supporting simple automations. In this session, we’ll walk through how the API works, common use cases, and how teams can get started without the need for a programming background.
Key takeaways: A confident understanding of simple ways to use the Fiix API
Advanced
Enterprise Tier
9:30 - 10:45 AM, 11:00 AM - 12:15 PM CT | October 7, 2026
Hands-on Training
Speakers: Kathir Haran, Mike Cooper
Getting support and buy-in for your maintenance initiatives requires speaking the language of the business. This training session will help you build clear, credible business cases using real CMMS data. You’ll work through the basics of ROI and learn from real examples of how others successfully gained stakeholder support.
Key takeaways: A framework to build maintenance business cases and gain executive buy-in
Intermediate
Any Tier
9:30 - 10:45 AM, 11:00 AM - 12:15 PM CT | October 7, 2026
Hands-on Training
Speakers: Christa Brown, Greg Keller
This hands-on session will introduce you to the AI capabilities of Fiix AI Assistant in a practical, low-pressure environment. You'll explore real scenarios, ask Fiix AI Assistant questions, and work with peers to identify where AI could save time or improve decisions for your team.
Key takeaways: Real-world examples and best practices for using Fiix AI Assistant to connect your team and improve workflows
Intermediate
Professional Tier
9:30 - 10:45 AM, 11:00 AM - 12:15 PM CT | October 7, 2026
Hands-on Training
Speakers: Puneet Misra, Thibaut Drevet
Learn the fundamentals of parts and inventory management in Fiix CMMS. This guided session will walk through setup, usage tracking, and reordering spares, highlighting how teams can share responsibility to keep inventory accurate and useful.
Key takeaways: A clear process for setting up, managing, and using inventory in Fiix CMMS
Beginner
Any Tier
9:30 - 10:45 AM, 11:00 AM - 12:15 PM CT | October 7, 2026
Hands-on Training
Speakers: Eric Mastroianni, James Binckly
This session will teach you how to effectively use the scheduled maintenance and task groups feature in Fiix CMMS. You'll also learn about upcoming improvements to these features shaped by customer feedback.
Key takeaways: Practical understanding of how to use scheduled maintenances and task groups for more efficient workflows
Intermediate
Any Tier
9:30 - 10:45 AM, 11:00 AM - 12:15 PM CT | October 7, 2026
Hands-on Training
Speakers: Francois Gonthier, Michael Chahley
In this session, we'll walk you through everything you need to know about using Fiix CMMS mobile app to review and take action against your assets, parts, and work orders on the go.
Key takeaways: Clear understanding of the most important features in Fiix CMMS mobile and how to apply them in your daily work
Beginner
Any Tier
10:45 - 11:00 AM CT | October 7, 2026
12:15 - 1:15 PM CT | October 7, 2026
1:15 - 3:30 PM CT | October 7, 2026
Book a 20-minute 1:1 session with a Fiix CMMS expert. Whether you're looking for advice on a specific feature, help with optimizing your workflows, or just want to bounce ideas off someone who gets it, we're here for you. Spots are reserved for conference attendees only.
Note: these office hours occur at the same time as roundtable discussions, so consider your schedule accordingly.
Facilitated by our Fiix experts, these roundtable discussions are your chance to dive deeper into select topics alongside your peers. Ask questions, learn from each other’s experiences, and collaborate on ideas you can start applying immediately. Roundtables are offered in various experience levels. Once registered for Fiix Forward, you'll receive a special link to choose your sessions. Attendees will have until September 21 to modify their selections.
Tip: Reach out to your Fiix CSM or [email protected] for help on choosing the roundtable and training sessions right for you.
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speakers: Christa Brown, Jane Bilyayeva
This session will show you how to break down silos in your organization by connecting Fiix CMMS to your ERP and business tools. Our experts will demonstrate key use cases, where integrations can deliver the most value, and how to get started on your own integration journey.
Key takeaways: A clear understanding and strategy for connecting your CMMS and ERP
Advanced
Enterprise Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speakers: Andres De Rojas, Eric Mastrionni
Some of the best ideas come from people solving the same problems you are. In this session, we’ll bring together customers from different organizations to share the challenges they faced, how they approached them, and what actually worked. This is a guided, interactive conversation designed to spark ideas, build connections, and keep the conversation going beyond the event.
Key takeaways: Practical ideas from your peers and new networking connections
Beginner
Any Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speakers: Gavin Atkins, Puneet Misra
Your CMMS holds more useful information than most teams realize. The challenge is knowing how to capture that data and what to do with it. In this roundtable discussion, we'll cover what data is available to you, how to turn it into meaningful reliability metrics, and how to use those metrics to drive continuous improvement and reduce downtime.
Key takeaways: Practical ways to capture, report, and act on CMMS data to reduce downtime
Intermediate
Professional Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speaker: Kathir Haran
Connect with peers facing similar manufacturing challenges. This open discussion covers preventive maintenance, prioritization, and production realities driven by the experiences in the room.
Key takeaways: Practical insights from others in the manufacturing industry
All
Professional Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speakers: Dave Bak, Mike Cooper
Learn how other users are using the Fiix API to connect systems, solve real problems, and extend Fiix CMMS in creative ways. We’ll walk through a few real-world examples to show you what’s possible, then open it up for discussion so you can share ideas and learn from others tackling operational needs.
Key takeaways: Fresh ideas for building a more connected maintenance ecosystem with the Fiix API
Advanced
Enterprise Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speakers: James Binckly, Steve Ricard
This roundtable will explore how maintenance teams can use Fiix CMMS to run more efficient operations. Fellow users will share practical approaches for improving scheduling and workload balance, managing maintenance spend, and keeping storerooms organized and reliable. We’ll also touch briefly on how these efficiencies can reduce waste and support sustainability as a natural outcome.
Key takeaways: Real-world examples of how Fiix CMMS can improve scheduling, planning, and labor efficiency
Intermediate
Any Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speakers: Michael Chahley, Tosha Bapat
In this roundtable, we'll discuss how maintenance technicians can use the Fiix AI Assistant in mobile workflows to get fast answers and on-the-job support. We'll share real-world use cases and practical tips to improve efficiency on the shopfloor, and close with an opportunity to provide your feedback.
Key takeaways: A clear understanding of how Fiix AI Assistant can unlock new confidence and efficiencies for your team on Fiix CMMS mobile
All
Any Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speakers: Juan Bernal, Varinderpal Singh
KPIs are only useful if your team understands and acts on them. In this roundtable, we'll learn how to define, share, and use metrics that align your entire organization. We’ll walk through practical examples of how teams are using KPIs to drive accountability and actually improve performance—not just report on it. You’ll also learn how to keep metrics simple, relevant, and connected to day-to-day work. Metrics covered will include SM Compliance, Reactive %, MTTR, and more.
Key takeaways: A focused set of KPIs and a plan to drive continuous improvement across teams
Beginner
Any Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speakers: Ashish Mistry, Greg Keller
In this open discussion, we'll explore how maintenance teams are using AI today, what’s delivering value, and where challenges still exist. Then, you'll get your chance to make your voice heard and provide your feedback on future AI enhancements directly to the product team.
Key takeaways: Best practices for using AI in maintenance and a vision of future enhancements
Intermediate
Professional Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speaker: Francois Gonthier
Safety and compliance work best when they're integrated into everyday maintenance. This discussion focuses on aligning EHS requirements with maintenance workflows so safety becomes part of how teams work instead of remaining an add-on.
Key takeaways: Practical ways to embed EHS requirements in your maintenance processes
Intermediate
Any Tier
1:15 - 2:15 PM, 2:30 - 3:30 PM CT | October 7, 2026
Roundtable
Speaker: Gail Mowatt
If your CMMS implementation has stalled, you are not alone. Many organizations lose momentum as priorities shift, teams become overloaded, and adoption becomes difficult to sustain in day-to-day operations. This session explores practical strategies for reconnecting your team, resetting expectations, and rebuilding momentum with confidence.
Key takeaways: Effective strategies for reassessing your CMMS usage and jumpstarting improvements
All
Any Tier
2:15 - 2:30 PM, 3:30 - 3:45 PM CT | October 7, 2026
3:45 - 4:30 PM CT | October 7, 2026
General Session
Speakers: Stuart Fergusson, Sunil Koticha
See what’s coming to Fiix CMMS, from new features to a new long-term vision focused on helping your teams and systems work better together.
Key takeaways: A clear vision of upcoming CMMS capabilities and how to align your team's goals with the Fiix CMMS roadmap
All
Any Tier
4:30 - 5:15 PM CT | October 7, 2026
Celebrate our CMMS community's achievement and champions that showcase why being a Fiixer is the best. We'll finish off with some closing remarks from our MCs.
5:15 - 7:00 PM CT | October 7, 2026
Refresh and recharge from the day's activities before the evening social.
5:15 - 6:30 PM CT | October 7, 2026
Book a 20-minute 1:1 session with a Fiix CMMS expert. Whether you're looking for advice on a specific feature, help with optimizing your workflows, or just want to bounce ideas off someone who gets it, we're here for you. Spots are reserved for conference attendees only.
7:00 - 10:00 PM CT | October 7, 2026
Wrap up the final evening of the conference together with food, drinks, games and be in great company with other Fiixers. Reflect on the past 3 days together in an electric bash to close out Fiix Forward 2026. More details to come.
9:00 - 12:00 PM CT | October 8, 2026
Book a 20-minute 1:1 session with a Fiix CMMS expert. Whether you're looking for advice on a specific feature, help with optimizing your workflows, or just want to bounce ideas off someone who gets it, we're here for you. Spots are reserved for conference attendees only.
11:00 AM CT - Onwards | October 8, 2026
Hotel check-out is at 11 AM. Store your luggage with the front desk and explore everything St. Louis has to offer.
P.S. Get 20% off St. Louis Union Station attractions by showing your Fiix Forward attendee badge at the admissions desk.
Safe travels home!
Andrés De Rojas
Manager, Enterprise Customer Success, Fiix by Rockwell Automation
With a decade of experience in SaaS and cloud solutions, Andrés leads the Enterprise Customer Success Managers at Fiix to help large teams get the most out of their CMMS. Focusing on building long-term strategic partnerships, Andrés' team helps Fiix champions drive digital transformation and boost operation efficiency.
Ashish Mistry
Senior Quality Assurance Engineer, Fiix by Rockwell Automation
Ashish Mistry has been a Senior Quality Assurance Engineer for four years at Fiix by Rockwell Automation, where he takes ownership of testing end-to-end Machine Learning and Agentic AI solutions within Fiix CMMS. Bringing more than 8 years of extensive expertise in creating and managing end-to-end testing solutions and release validation processes, Ashish holds a Master of Engineering from University of Windsor.
Christa Brown
Manager, Solutions Consulting, Fiix by Rockwell Automation
Christa is a Chemical Engineer with some brief process engineering experience in brewing and mining before discovering a 15-year specialization in industrial water management. During this time, Christa provided preventative maintenance programs for steam and cooling water applications as an external contractor/consultant across a variety of industries, from F&B to Healthcare, to Data Centers and Plastics. She now manages our team of solutions consultants who engage with maintenance folks about the easy-to-use technologies that can achieve the sort of reliability that allows them to coach their kids’ baseball teams!
Dave Bak
Operational Technology Integration Specialist, Fiix by Rockwell Automation
David is a systems integration specialist with nine years of experience in various roles in the tech industry. His expertise is in building connections to leveraging data from factory floor systems with Fiix CMMS and enhance our customers maintenance operations.
Eric Mastroianni
Senior Project Manager, Fiix by Rockwell Automation
Eric is a certified Project Manager with over seven years at Fiix and more than twelve years of experience in the SaaS industry. Throughout his time at Fiix, he has held several roles within the Professional Services team, progressing from Implementation Consultant to Implementation Project Manager. Eric is frequently entrusted with leading deployments for Fiix's largest and most complex clients. His extensive experience in both implementation consulting and project management enables him to successfully guide large-scale implementation rollouts with a strategic and client-focused approach.
Francois Gonthier
Senior Implementation Consultant, Fiix by Rockwell Automation
Assisting Fiix by RA customers implementing, for over 5 years. An experienced Management & Implementation Consultant in Software Services and Project Management. Bringing over 35 years of entrepreneurship experience, collaborating to the success of many organizations implementing technologies and defining processes that help transform their business, increase productivity, and attain financial goals. Highly experienced in implementation planning across varying platforms and software applications with companies within industry verticals, such as manufacturing, food processing, government, mining, oil & gas, wood products and pulp & paper.
Gavin Atkins
Solutions Consultant, Fiix by Rockwell Automation
Gavin is a mechanical engineer who spent seven years in automotive manufacturing working alongside maintenance teams prior to joining Fiix. He uses his industry background to help organizations maximize the potential of their operations through Fiix.
Greg Keller
Product Manager, Fiix by Rockwell Automation
Greg Keller has spent the past five years at Rockwell Automation and currently serves as Product Manager for AI Solutions at Fiix, where he focuses on AI-powered maintenance software and customer-centered product strategy. A 2015 graduate of University of Michigan, Greg enjoys outdoor adventures with his wife Tori, son Rhys, and dog Kane.
Gail Mowatt
Training and Education Manager, Fiix by Rockwell Automation
Gail Mowatt leads Training & Education at Fiix and helps maintenance teams navigate new tools and processes in a way that makes sense for real operations. She brings a people‑first approach focused on buy‑in, confidence, and results that actually last.
James Binckly
Product Manager, Fiix by Rockwell Automation
Since joining Fiix in 2018, James has worn many hats, making his mark in customer success and solutions consulting roles before joining the product team. Through helping customers, he’s learned many of the challenges that maintenance operations face and now brings that knowledge and empathy to evolving the Fiix product.
Jane Bilyayeva
Solutions Consultant, Fiix by Rockwell Automation
Jane has over eight years of experience in the SaaS industry with a strong background in Technical Support, Software Development, and Customer Success. As a Solutions Consultant at Fiix, she works closely with customers to understand their operational goals and challenges to design tailored CMMS solutions that deliver long-term value. Jane plays a key role in bridging the gap between customer needs and product capabilities, combining technical insight with a customer-first mindset to drive adoption and business impact.
Jason Afara
Director, Professional Services, Fiix by Rockwell Automation
Jason brings over eight years of experience in operations and maintenance as a production supervisor, maintenance planner, maintenance supervisor, capital projects manager, and maintenance manager. In his seven years with Fiix, he's helped customers with various projects from improving reporting to optimizing their work order processes to driving overall maintenance continuous improvement.
Jeff Saunders
Senior Director, Customer Success, Fiix by Rockwell Automation
Leading the Fiix Customer Success organization, Jeff is responsible for ensuring Fiix users are generating consistent, long-term value with their CMMS. With 10 years of customer success experience, Jeff and his team work with Fiix users at all stages of their digital journey to unlock the benefits of Fiix and improve efficiency, control costs, and reduce downtime.
Juan Bernal
Senior Solutions Consultant, Fiix by Rockwell Automation
Juan has been supporting and consulting clients on best practices across different SaaS products and industries for nearly a decade. He uses his product and data science experience to help customers through their CMMS maturity journey with a particular interest in enabling them in their analytics and reporting goals.
Kathir Haran
Team Lead - Solutions Consultant, Fiix by Rockwell Automation
Kathir has a strong background in reliability-centered maintenance and has led maintenance teams in successfully upgrading their maintenance strategies. Kathir leverages his industry experience to create customer value by providing timely solutions to Fiix users.
Michael Chahley
Product Manager, Fiix by Rockwell Automation
As a product manager, Michael is passionate about delivering a seamless and productive experience to our mobile users. With six years of experience at Fiix and a background in industrial engineering, he strives to meet the needs of our users where they are with the Fiix CMMS mobile application.
Mike Cooper
Manager, Post Sales Solutions Consultants and OT Integrations, Fiix by Rockwell Automation
Mike brings over 20 years of experience in manufacturing, including maintenance, automation, and management. With a background in computer science and automation, he specializes in integrating technology to optimize customer operations. At Fiix, Mike is dedicated to developing sustainable solutions that enhance efficiency and create lasting value for those who depend on the Fiix CMMS.
Princie Reza
Team Lead, Customer Success Manager, Fiix by Rockwell Automation
Princie has over eight years of experience with Fiix by Rockwell Automation. As a Customer Success Manager, Princie partners closely with customers to drive meaningful outcomes, helping organizations maximize the value of their investments. She focuses on sharing best practices, aligning solutions to business objectives, and enabling teams to successfully achieve their operational goals.
Puneet Misra
Team Lead, Technical Support, Fiix by Rockwell Automation
Puneet Misra brings over six years of experience in Technical Support at Fiix, where he serves as a Team Lead overseeing support operations and team performance. He manages ticket workflows, escalations, and service incidents while remaining involved in complex issues. Puneet has helped scale the support organization globally and establish consistent workflows across regions, enabling the team to maintain high customer satisfaction (~98.5% CSAT) and fast first response times while delivering a reliable and efficient support experience.
Roopali Bagaria
Implementation Manager, Fiix by Rockwell Automation
Roopali Bagaria is the Manager of Implementation Services at Fiix, bringing over 15 years of experience in software and a strong business foundation as a CPA. Over the past seven years at Fiix, she has led hundreds of CMMS implementations, guiding customers through strategy, delivery, and user enablement. In her role, Roopali oversees implementation programs and teams focused on driving scalable adoption, strong data foundations, and measurable maintenance outcomes for customers.
Steve Ricard
Senior Services Consultant, Fiix by Rockwell Automation
With over 40 years of experience in maintenance and reliability, Steve Ricard is a proven leader in asset management and operational excellence. He holds certifications in Change Management, Facilities Management, Reliability Leadership, and Leadership and Management Excellence. Steve specializes in CMMS implementation, continuous improvement, and cross-functional leadership, helping organizations drive sustainable maintenance strategies and long-term performance.
Stuart Fergusson
Director, Product Management, Fiix by Rockwell Automation
A Project Engineer and former Production Line Manager in the consumer goods industry, Stuart uses his manufacturing, plant controls, and information systems experience to assist users in meeting their strategic business objectives with Fiix CMMS.
Sunil Koticha
Director, Automation Asset Management, Rockwell Automation
Director of Automation Asset Management at Rockwell Automation, where he leads strategy, product innovation, and growth for the asset management business. He is responsible for advancing Rockwell’s vision of connected, intelligent operation spanning maintenance, reliability, resiliency and the integration of AI-driven insights into industrial workflows.
Thibaut Drevet
Senior Solutions Consultant, Fiix by Rockwell Automation
Thibaut Drevet is a Senior Solutions Consultant at Fiix by Rockwell Automation and a French‑trained maintenance engineer who has spent time on the shop floor before ever touching a CMMS demo environment. He firmly believes maintenance software should work for maintenance teams — not against them.
With a strong academic background in maintenance and asset management, plus real‑world industrial experience, Thibaut brings a pragmatic, no‑nonsense approach to CMMS adoption. At Fiix, he helps maintenance and reliability leaders turn good intentions into executable processes — from PM programs and inventory control to analytics that actually mean something.
Tosha Bapat
Senior Product Designer, Fiix by Rockwell Automation
Tosha has four years of experience designing software for industrial environments. She specializes in using customer feedback and user-centered design principles to simplify complex workflows and help maintenance teams get the most out of Fiix.
Varinderpal Singh
Solutions Consultant, Fiix by Rockwell Automation
Varinderpal has over six years of experience in developing Business Intelligence (BI) reporting solutions tailored to client needs. He specializes in translating complex data into clear and actionable insights, with a strong focus on visualizing CMMS data for Fiix clients.
We’ve created resources to help you get the buy-in from your manager, including an email template, pitch guide, and an easy-to-share one-pager.
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